Politique de remboursement

Simply Mae Returns & Refunds

Last updated: July 29, 2026

We want you to feel confident ordering from Simply Mae. If something is not right, email hello@simplymae.co and include your order number.

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, an item must be unused, unopened, in its original packaging, and in the same condition in which it arrived. Because self-tanning products and application mitts are personal-care items, opened or used products cannot be returned for hygiene reasons unless they arrived damaged, defective, or incorrect.

For a bundle return, all included items must be returned together and meet the eligibility requirements above.

How to start a return

1. Email hello@simplymae.co with your order number and the item you want to return.
2. If the item arrived damaged, defective, or incorrect, include clear photos of the item and shipping package.
3. Wait for return approval and shipping instructions before sending anything. Returns sent without authorization or to an address other than the approved return destination may not be accepted.

Return shipping

For an eligible change-of-mind return, the customer is responsible for return shipping and for using a trackable service. Original shipping charges are not refundable. If Simply Mae sent the wrong item or the item arrived damaged or defective, we will provide a replacement or refund and cover the reasonable return shipping cost when a return is required.

Refunds

We will inspect an authorized return after it arrives. If approved, we will issue the refund to the original payment method within 5 business days. Your bank or card issuer may need additional time to post the credit. We do not charge a restocking fee on eligible returns.

If more than 10 business days have passed since we confirmed your refund, contact hello@simplymae.co.

Exchanges

The fastest way to receive a replacement is to contact us so we can confirm availability. If an exchange is not available, we may process an eligible return and you can place a new order.

Order changes and cancellations

Email us as soon as possible if you need to change or cancel an order. We will do our best to help, but we cannot guarantee changes after an order has entered fulfillment or shipped.

Non-returnable items

Opened or used personal-care products, gift cards, digital products, and items clearly marked final sale are not returnable, except where required by law or when an item is damaged, defective, or incorrect.

Questions

Email hello@simplymae.co. This policy does not limit any rights that cannot be excluded under applicable consumer law.